Embedded Files
Repair Process for Student Learning Device
Every learner-owned Chromebook purchased through the Manaiakalani programme includes protection to help keep the device working for the first three-years life. They have substatial protection for this period and we hope they last well beyond that.
The protection applying to accidental damage is changing from 1 September 2026. This means there are now two possible arrangements, depending on when the Chromebook was purchased.
The process for getting help remains the same: contact your school first. The school will help identify the cover applying to the Chromebook and submit or support the claim.
Find your Chromebook’s cover
Find your Chromebook’s cover
Use the Check my device cover tool below. You will need the Chromebook’s serial number or SNID.
[CHECK MY DEVICE COVER]
The result will show which of these arrangements applies:
Chromebook purchase date Accidental damage Theft and loss
Before 1 September 2026 Manaiakalani Device Care Manaiakalani Device Care
On or after 1 September 2026 Acer Education Plus+ Manaiakalani Device Care – Theft and Loss
Regardless of which arrangement applies, begin by contacting your school
Notes
If the Kawa of Care agreement is not adhered to and/or the Insurance claim is not accepted, the parent is then liable for the full cost of the repair. The repair cost needs to be paid in full before the manufacturer will repair it.
The Trust as the purchaser of the devices is the policyholder. However the parent, who has entered into the credit sale contract with the Trust, is responsible for signing the form and answering “How the loss or damage occurred and who was involved? Including obtaining a Police Report if the device was stolen while under owner care.
Payments towards the cost of the device, agreed to in the credit sale contract, must be kept up to date while the device is being repaired.
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